Cookie Declaration
Cookie List
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
| Cookies | Cookie Subgroup | Cookies used | Description |
|---|---|---|---|
| Performance Cookie | ttec.com | First Party | This cookie is added to ensure that visitors are given the choice whether to provide consent for performance cookies. |
| _ga | ttec.com | First Party | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga |
| _clsk | ttec.com | First Party | Used by Microsoft Clarity to connect multiple page views by a user into a single Clarity session recording. |
| _clck | ttec.com | First Party | This cookie is related to Microsoft Clarity analytics service. It is used to collect information about how visitors interact with the website, which helps in creating reports and improving the site. |
| _ga_xxxxxxxxxx | www.ttec.com | First Party | NAUsed by Google Analytics to identify and track an individual session with your device. |
| _ga_xxxxxxxxxx | www.googletagmanager.com | Third Party | Used by Google Analytics to identify and track an individual session with your device. |
| ar_debug | region1.google-analytics.com | Third Party | Added by Google for debugging purposes with their attribution reporting APIs. |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Cookies | Cookie Subgroup | Cookies used | Description |
|---|---|---|---|
| drift_aid | www.ttec.com | First Party | This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. |
| _zitok | www.ttec.com | First Party | This cookie is added by the ZoomInfo service which matches anonymous website visitors with businesses allowing for more targeted engagement with visitors. The cookie includes an ID to distinguish unique visitors. |
| driftt_aid | www.ttec.com | First Party | This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. |
| drift_campaign_refresh | www.ttec.com | First Party | This is the session identifier token. It is used to tie the visitor on your website with a current website session within the Drift system. This is enables session-specific features, such as popping up a messaging only once during a 30 minute session as to prevent a disruptive experience. |
| _lc2_fpi_js | ttec.com | First Party | This cookie name is associated with LiveIntent which is used to enable targeted advertising by storing a random, unique, device identifier as a 1st party cookie. |
| _li_dcdm_c | ttec.com | First Party | This cookie is used by LinkedIn for targeting and advertising purposes, to deliver relevant ads to the user and to track the effectiveness of ad campaigns. |
| _li_ss | ttec.com | First Party | This cookie name is associated with liadm.com which is used to provide a range of marketing and advertising services. |
| _fbp | ttec.com | First Party | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| _lc2_fpi | ttec.com | First Party | This cookie name is associated with LiveIntent which is used to enable targeted advertising by storing a random, unique, device identifier as a 1st party cookie. |
| _gcl_au | ttec.com | First Party | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
| pt_ | www2.ttec.com | First Party | Cookie name associated with services from marketing automation and lead generation platform Pardot. |
| visitor_id | www2.ttec.com | First Party | This is a cookie pattern (visitor_id) that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have lifespans of 10 years.This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. |
| lpv19832 | www2.ttec.com | First Party | This cookie is used to track landing page views by unique visitors. This domain is owned by Pardot, a marketing automation platform which provides lead generation services to businesses. |
| pt_ | pardot.com | Third Party | Cookie name associated with services from marketing automation and lead generation platform Pardot. |
| visitor_id | pardot.com | Third Party | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years. |
| dpm | dpm.demdex.net | Third Party | This domain is owned by Adobe Audience Manager. The main business activity is online profiling for targeted marketing. |
| MUID | bing.com | Third Party | This domain is owned by Microsoft – it is the site for the search engine Bing. |
| demdex | demdex.net | Third Party | This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. |
| _zitok | js.zi-scripts.com | Third Party | This cookie is added by the ZoomInfo service which matches anonymous website visitors with businesses allowing for more targeted engagement with visitors. The cookie includes an ID to distinguish unique visitors. |
| driftt_aid | js.driftt.com | Third Party | This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. |
| drift_campaign_refresh | js.driftt.com | Third Party | This is the session identifier token. It is used to tie the visitor on your website with a current website session within the Drift system. This is enables session-specific features, such as popping up a messaging only once during a 30 minute session as to prevent a disruptive experience. |
| drift_aid | js.driftt.com | Third Party | This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. |
| lidid | liadm.com | Third Party | This cookie is added by the ZoomInfo service which matches anonymous website visitors with businesses allowing for more targeted engagement with visitors. The cookie includes an ID to distinguish unique visitors. |
| ssi | sitescout.com | Third Party | This domain is owned by Sitescout. The main business activity is: Real time advertising platform |
| test_cookie | doubleclick.net | Third Party | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange |
| IDE | doubleclick.net | Third Party | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange |
| _li_ss | i.liadm.com | Third Party | This domain is owned by liadm.com. The company provides a range of marketing and advertising services. |
| bcookie | linkedin.com | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| lidc | linkedin.com | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| pardot | pi.pardot.com | Third Party | This domain is owned by Pardot, a marketing automation platform which provides lead generation services to businesses. |
| u | agkn.com | Third Party | This domain is owned by Aggregate Knowledge, which has been acquired by Neustar Inc. Aggregate Knowledge provides a data management platform which enables real time targeting and consumer profiling functionality. |
| ab | agkn.com | Third Party | This domain is owned by Aggregate Knowledge, which has been acquired by Neustar Inc. Aggregate Knowledge provides a data management platform which enables real time targeting and consumer profiling functionality. |
| MR | c.bing.com | Third Party | This domain is owned by Microsoft – it is the site for the search engine Bing. |
| SRM_B | c.bing.com | Third Party | This domain is owned by Microsoft – it is the site for the search engine Bing. |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
| Cookies | Cookie Subgroup | Cookies used | Description |
|---|---|---|---|
| Functional Cookie | ttec.com | First Party | This cookie is added to ensure that visitors are given the choice whether to provide consent for functional cookies. |
| pardot | www2.ttec.com | First Party | A session cookie named pardot is set in your browser while you’re logged in as a user or when a visitor accesses a form, landing page, or page with Account Engagement tracking code. The cookie denotes an active session and isn’t used for tracking. |
| _cfuvid | zoominfo.com | Third Party | Testing |
| MUID | clarity.ms | Third Party | This domain is associated with Microsoft Clarity, a web analytics service that provides insights into user behavior on websites. |
| CLID | www.clarity.ms | Third Party | This domain is associated with Microsoft Clarity, a web analytics service that provides insights into user behavior on websites. |
| ANONCHK | c.clarity.ms | Third Party | This domain is associated with Microsoft Clarity, a web analytics product that provides insights on user behavior and website performance. |
| MR | c.clarity.ms | Third Party | This domain is associated with Microsoft Clarity, a web analytics product that provides insights on user behavior and website performance. |
| SM | c.clarity.ms | Third Party | This domain is associated with Microsoft Clarity, a web analytics product that provides insights on user behavior and website performance. |
| li_gc | linkedin.com | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookies | Cookie Subgroup | Cookies used | Description |
|---|---|---|---|
| OptanonConsent | www.ttec.com | First Party | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| OptanonAlertBoxClosed | ttec.com | First Party | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |